Mercer is committed to making sure you’re more than just a satisfied Workday customer. We’re want to turn you into a raving fan. To help you take full advantage of Workday, we offer a selection of post-production and post-deployment services, both basic and premium.
Generate Maximum Value from Your Workday Investment
Our post-launch offerings ensure that you meet current HR needs and anticipate future needs, enhance all parts of your Workday environment, and drive maximum ROI. From go-live assistance to ongoing support, our innovative teams make sure Workday delivers results you can see and sustain.
Beyond launch, our Tenant Management Services (TMS) team delivers the highest level of post-production support, ensuring our customers maintain access to experts after they go-live with Workday. Our team is equipped to:
- Identify opportunities for business growth.
- Analyze tenant setup.
- Identify security gaps.
- Resolve bottlenecks in business processes.
- Help users gain rich analytics for deeper, more actionable insights.
Our Support Options
We aim to partner with your team to help you get the most out of your Workday investment. To do so, we offer four levels of support, powered by a pre-determined number of monthly allocated hours and response times prescribed by Service Level Agreements. These levels are tailored to meet your needs and demands.